You have a lot of choices in regards to where you purchase your glasses or contacts from. I choose to get mine here and I’ve been doing so for the past 10 years or so. Even after moving almost all the way to Morgan Hill I still come here because its a family owned and operated practice which has always been helpful and very friendly.One evening about a year ago my wife and I were heading out of town for the weekend and her glasses broke. We called HER optometrist in Mountain View only to be told “sorry we’re closing in 10 minutes. Come in on Monday.”So I called University Optometry and told Donna our issue, she said “come on in we’ll see if we can do something. How far away are you?” We were going to be passing through the area anyway on our way out of town so it didn’t take long to get there. We arrived shortly before their normal closing time on a Friday and Donna not only fixed my wife’s glasses but didn’t even charge us anything (Shhhh! I didn’t say that!). If that isn’t customer service I don’t know what is. It wasn’t as if my wife bought her glasses here!My wife’s glasses are still fixed today by the way and now instead of seeing her optometrist, we both come here instead.Thanks again Donna! 🙂
- Jeff T.